Refund Policy

1.1 We offer refunds under the following conditions:

• Orders that have not started
• Orders that are not delivered on time
• Orders that do not meet our quality standards
• Orders that are not completed as per your requirements

1.2 Refunds are processed within 5-7 business days.

2.1 You are eligible for a refund if:

• You request a refund before the writer starts working on your order
• The work delivered does not meet our quality standards
• The work is delivered after the deadline
• The work is not completed as per your requirements

2.2 Refunds are not available if:

• You have approved the final version of the work
• You have used the work after delivery
• You have not provided clear requirements
• You have not responded to our communication

3.1 To request a refund:

1. Contact our support team
2. Provide your order details
3. Explain the reason for refund
4. Provide any relevant evidence

3.2 We will review your request within 24 hours.

3.3 If approved, the refund will be processed within 5-7 business days.

4.1 We may offer partial refunds in cases where:

• Only part of the work was not delivered
• Minor requirements were not met
• Revisions were requested after approval

4.2 The amount of partial refund will be determined based on the extent of the issue.

5.1 Before requesting a refund, please consider:

• Using our free revision service (within 14 days)
• Communicating with your assigned writer
• Providing clear feedback

5.2 We encourage using revisions before requesting refunds.

6.1 Full refunds are available for:

• Canceled orders (before work starts)
• Undelivered orders
• Orders not meeting quality standards

6.2 Refunds will be processed to your original payment method.

7.1 Refunds are not available for:

• Customized work that has been used
• Orders modified after approval
• Orders with unclear requirements
• Orders where communication was not maintained

7.2 We reserve the right to deny refunds at our discretion.

8.1 Refund processing timeline:

• Initial review: 24 hours
• Approval/denial: 48 hours
• Refund processing: 5-7 business days

8.2 Processing times may vary based on payment method.

9.1 If you disagree with our refund decision:

1. Contact our customer service team
2. Provide additional evidence
3. Request escalation to management

9.2 We will review disputes within 72 hours.

10.1 We may update this Refund Policy periodically.

10.2 Significant changes will be notified through our website.

10.3 Your continued use constitutes acceptance of the updated policy.

If you have any questions about this Refund Policy, please contact us at:

• Email: support@epic-essay.com
• Phone: +44-742-839-6518
• Live chat: Available 24/7