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Case Study 4.9

Adoption Barriers in UX Research for Retail Banks: 2022–2026 Trends

27
Pages
IEEE
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~ 28–41 mins
Reading Time
AR/VR HCI AI
Abstract

This case study investigates “Adoption Barriers in UX Research for Retail Banks: 2022–2026 Trends” using a propensity score matching. Through a socio-technical lens, the analysis integrates multi-source data to derive a validated measurement model for researchers and practitioners.

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Adoption Barriers in UX Research for Retail Banks: 2022–2026 Trends

ABSTRACT
Adoption Barriers in UX Research for Retail Banks: 2022–2026 Trends is unpacked across themes: interoperability, equity, ethics, and risks. Limitations and future research paths are noted.
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