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Dissertation 4.7

AIOps and Customer Experience among NGOs in Global Health — A Comparative Perspective

12
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~ 12–19 mins
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Public Policy Open Banking Governance
Abstract

This dissertation investigates “AIOps and Customer Experience among NGOs in Global Health — A Comparative Perspective” using a social network analysis. Through a socio-technical lens, the analysis integrates multi-source data to derive a practical decision framework for researchers and practitioners.

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AIOps and Customer Experience among NGOs in Global Health — A Comparative Perspective

ABSTRACT
AIOps and Customer Experience among NGOs in Global Health — A Comparative Perspective is unpacked across themes: benefits, KPIs, usability, and risks. Limitations and future research paths are noted.
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