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Coursework 4.7

AIOps and Customer Experience among SMEs in Sub-Saharan Africa — Post-Pandemic Lessons

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~ 19–26 mins
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Governance Cold Chain Cybersecurity
Abstract

This coursework investigates “AIOps and Customer Experience among SMEs in Sub-Saharan Africa — Post-Pandemic Lessons” using a randomized controlled trial design. Through a human-centered lens, the analysis integrates multi-source data to derive a stakeholder-aligned blueprint for researchers and practitioners.

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AIOps and Customer Experience among SMEs in Sub-Saharan Africa — Post-Pandemic Lessons

ABSTRACT
AIOps and Customer Experience among SMEs in Sub-Saharan Africa — Post-Pandemic Lessons is unpacked across themes: equity, usability, interoperability, and KPIs. Limitations and future research paths are noted.
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