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Policy Brief 4.6

AR/VR for Regulated Utilities: Customer Experience | A benchmarking and maturity modeling

15
Pages
MLA
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~ 15–22 mins
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FinTech Public Policy AIOps
Abstract

This policy brief investigates “AR/VR for Regulated Utilities: Customer Experience | A benchmarking and maturity modeling” using a propensity score matching. Through a socio-technical lens, the analysis integrates multi-source data to derive a practical decision framework for researchers and practitioners.

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AR/VR for Regulated Utilities: Customer Experience | A benchmarking and maturity modeling

ABSTRACT
AR/VR for Regulated Utilities: Customer Experience | A benchmarking and maturity modeling is unpacked across themes: KPIs, change enablement, benefits, and security. Limitations and future research paths are noted.
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