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Report 4.4

Cloud Computing and Customer Experience among Fortune 500 Firms — Post-Pandemic Lessons

40
Pages
Chicago
Style
~ 42–60 mins
Reading Time
AIOps AR/VR Supply Chain
Abstract

This report investigates “Cloud Computing and Customer Experience among Fortune 500 Firms — Post-Pandemic Lessons” using a design science research. Through a human-centered lens, the analysis integrates multi-source data to derive a validated measurement model for researchers and practitioners.

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Cloud Computing and Customer Experience among Fortune 500 Firms — Post-Pandemic Lessons

ABSTRACT
Cloud Computing and Customer Experience among Fortune 500 Firms — Post-Pandemic Lessons is unpacked across themes: usability, change enablement, costs, and equity. Limitations and future research paths are noted.
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