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Essay 4.5

Corporate Governance and Customer Experience among Retail Banks — Post-Pandemic Lessons

10
Pages
IEEE
Style
~ 10–17 mins
Reading Time
IoT Food Systems HCI
Abstract

This essay investigates “Corporate Governance and Customer Experience among Retail Banks — Post-Pandemic Lessons” using a difference-in-differences analysis. Through a behavioral lens, the analysis integrates multi-source data to derive novel empirical evidence for researchers and practitioners.

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Corporate Governance and Customer Experience among Retail Banks — Post-Pandemic Lessons

ABSTRACT
Corporate Governance and Customer Experience among Retail Banks — Post-Pandemic Lessons is unpacked across themes: ethics, usability, scalability, and risks. Limitations and future research paths are noted.
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