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Policy Brief 4.6

Customer Experience in Clinical Trials for Hospital Administrators: A mixed-methods case study

13
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MLA
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~ 13–21 mins
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Tourism AIOps Sociology
Abstract

This policy brief investigates “Customer Experience in Clinical Trials for Hospital Administrators: A mixed-methods case study” using a survey-based structural equation modeling. Through a institutional lens, the analysis integrates multi-source data to derive a practical decision framework for researchers and practitioners.

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Customer Experience in Clinical Trials for Hospital Administrators: A mixed-methods case study

ABSTRACT
Customer Experience in Clinical Trials for Hospital Administrators: A mixed-methods case study is unpacked across themes: change enablement, KPIs, costs, and risks. Limitations and future research paths are noted.
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