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Research Proposal 4.6

Customer Experience in Cold Chain Logistics for Microfinance Institutions: Post-Pandemic Lessons

34
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APA
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~ 36–49 mins
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Data Privacy Health AR/VR
Abstract

This research proposal investigates “Customer Experience in Cold Chain Logistics for Microfinance Institutions: Post-Pandemic Lessons” using a difference-in-differences analysis. Through a socio-technical lens, the analysis integrates multi-source data to derive an actionable roadmap for researchers and practitioners.

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Customer Experience in Cold Chain Logistics for Microfinance Institutions: Post-Pandemic Lessons

ABSTRACT
Customer Experience in Cold Chain Logistics for Microfinance Institutions: Post-Pandemic Lessons is unpacked across themes: ethics, change enablement, benefits, and equity. Limitations and future research paths are noted.
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