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Policy Brief 4.7

Customer Experience in Cross-Border Trade for Mobile Money Users: Post-Pandemic Lessons

14
Pages
MLA
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~ 14–21 mins
Reading Time
Green Finance Food Systems HCI
Abstract

This policy brief investigates “Customer Experience in Cross-Border Trade for Mobile Money Users: Post-Pandemic Lessons” using a time-series forecasting. Through a behavioral lens, the analysis integrates multi-source data to derive a validated measurement model for researchers and practitioners.

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Customer Experience in Cross-Border Trade for Mobile Money Users: Post-Pandemic Lessons

ABSTRACT
Customer Experience in Cross-Border Trade for Mobile Money Users: Post-Pandemic Lessons is unpacked across themes: ethics, scalability, costs, and KPIs. Limitations and future research paths are noted.
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