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Case Study 4.5

Customer Experience in Digital Identity for Export-Oriented Manufacturers: Post-Pandemic Lessons

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~ 14–22 mins
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BioMed AR/VR Public Policy
Abstract

This case study investigates “Customer Experience in Digital Identity for Export-Oriented Manufacturers: Post-Pandemic Lessons” using a agent-based simulation. Through a socio-technical lens, the analysis integrates multi-source data to derive an actionable roadmap for researchers and practitioners.

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Customer Experience in Digital Identity for Export-Oriented Manufacturers: Post-Pandemic Lessons

ABSTRACT
Customer Experience in Digital Identity for Export-Oriented Manufacturers: Post-Pandemic Lessons is unpacked across themes: equity, usability, risks, and scalability. Limitations and future research paths are noted.
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