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Report 4.5

Customer Experience in E-commerce for Hospital Administrators: Evidence from Latin America

21
Pages
MLA
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~ 22–31 mins
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Food Systems Telemedicine Sustainability
Abstract

This report investigates “Customer Experience in E-commerce for Hospital Administrators: Evidence from Latin America” using a social network analysis. Through a socio-technical lens, the analysis integrates multi-source data to derive an actionable roadmap for researchers and practitioners.

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Customer Experience in E-commerce for Hospital Administrators: Evidence from Latin America

ABSTRACT
Customer Experience in E-commerce for Hospital Administrators: Evidence from Latin America is unpacked across themes: interoperability, usability, change enablement, and scalability. Limitations and future research paths are noted.
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