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Case Study 4.5

Customer Experience in E-commerce for Insurance Underwriters: 2020–2029 Trends

38
Pages
IEEE
Style
~ 40–57 mins
Reading Time
CV Climate AR/VR
Abstract

This case study investigates “Customer Experience in E-commerce for Insurance Underwriters: 2020–2029 Trends” using a design science research. Through a institutional lens, the analysis integrates multi-source data to derive a validated measurement model for researchers and practitioners.

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Customer Experience in E-commerce for Insurance Underwriters: 2020–2029 Trends

ABSTRACT
Customer Experience in E-commerce for Insurance Underwriters: 2020–2029 Trends is unpacked across themes: change enablement, ethics, KPIs, and security. Limitations and future research paths are noted.
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