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Dissertation 4.3

Customer Experience in E-commerce for Public Sector Agencies in the UK: Post-Pandemic Lessons

14
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IEEE
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~ 14–23 mins
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Telemedicine Leadership Metaverse
Abstract

This dissertation investigates “Customer Experience in E-commerce for Public Sector Agencies in the UK: Post-Pandemic Lessons” using a randomized controlled trial design. Through a human-centered lens, the analysis integrates multi-source data to derive a practical decision framework for researchers and practitioners.

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Customer Experience in E-commerce for Public Sector Agencies in the UK: Post-Pandemic Lessons

ABSTRACT
Customer Experience in E-commerce for Public Sector Agencies in the UK: Post-Pandemic Lessons is unpacked across themes: governance, costs, ethics, and scalability. Limitations and future research paths are noted.
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