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Case Study 4.7

Customer Experience in EdTech for EU Startups: A benchmarking and maturity modeling

20
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MLA
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~ 21–30 mins
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Telemedicine Cybersecurity FinTech
Abstract

This case study investigates “Customer Experience in EdTech for EU Startups: A benchmarking and maturity modeling” using a Delphi study. Through a institutional lens, the analysis integrates multi-source data to derive a validated measurement model for researchers and practitioners.

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Customer Experience in EdTech for EU Startups: A benchmarking and maturity modeling

ABSTRACT
Customer Experience in EdTech for EU Startups: A benchmarking and maturity modeling is unpacked across themes: interoperability, benefits, change enablement, and usability. Limitations and future research paths are noted.
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