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Policy Brief 4.4

Customer Experience in FinTech for Public Sector Agencies in the UK: 2022–2028 Trends

5
Pages
IEEE
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~ 5–8 mins
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MLOps Public Policy Supply Chain
Abstract

This policy brief investigates “Customer Experience in FinTech for Public Sector Agencies in the UK: 2022–2028 Trends” using a mixed-methods case study. Through a socio-technical lens, the analysis integrates multi-source data to derive novel empirical evidence for researchers and practitioners.

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Customer Experience in FinTech for Public Sector Agencies in the UK: 2022–2028 Trends

ABSTRACT
Customer Experience in FinTech for Public Sector Agencies in the UK: 2022–2028 Trends is unpacked across themes: benefits, usability, risks, and KPIs. Limitations and future research paths are noted.
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