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Case Study 4.7

Customer Experience in Gig Economy for Regulated Utilities: 2021–2026 Trends

30
Pages
IEEE
Style
~ 31–45 mins
Reading Time
Energy Health Climate
Abstract

This case study investigates “Customer Experience in Gig Economy for Regulated Utilities: 2021–2026 Trends” using a survey-based structural equation modeling. Through a institutional lens, the analysis integrates multi-source data to derive novel empirical evidence for researchers and practitioners.

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Customer Experience in Gig Economy for Regulated Utilities: 2021–2026 Trends

ABSTRACT
Customer Experience in Gig Economy for Regulated Utilities: 2021–2026 Trends is unpacked across themes: change enablement, benefits, usability, and costs. Limitations and future research paths are noted.
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