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Research Proposal 4.2

Customer Experience in Human-Computer Interaction for Gen Z Shoppers: Post-Pandemic Lessons

30
Pages
IEEE
Style
~ 31–45 mins
Reading Time
AI AIOps Leadership
Abstract

This research proposal investigates “Customer Experience in Human-Computer Interaction for Gen Z Shoppers: Post-Pandemic Lessons” using a difference-in-differences analysis. Through a human-centered lens, the analysis integrates multi-source data to derive an actionable roadmap for researchers and practitioners.

Customer Experience in Human-Computer Interaction for Gen Z Shoppers: Post-Pandemic Lessons

ABSTRACT
Customer Experience in Human-Computer Interaction for Gen Z Shoppers: Post-Pandemic Lessons is unpacked across themes: costs, benefits, governance, and usability. Limitations and future research paths are noted.
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