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Dissertation 4.3

Customer Experience in Microfinance for Hospitality Operators: 2022–2028 Trends

16
Pages
IEEE
Style
~ 17–23 mins
Reading Time
Cloud IoT AR/VR
Abstract

This dissertation investigates “Customer Experience in Microfinance for Hospitality Operators: 2022–2028 Trends” using a design science research. Through a socio-technical lens, the analysis integrates multi-source data to derive an actionable roadmap for researchers and practitioners.

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Customer Experience in Microfinance for Hospitality Operators: 2022–2028 Trends

ABSTRACT
Customer Experience in Microfinance for Hospitality Operators: 2022–2028 Trends is unpacked across themes: usability, ethics, costs, and interoperability. Limitations and future research paths are noted.
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