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Dissertation 4.7

Customer Experience in Microfinance for Logistics Hubs in Europe: Evidence from Nordic Countries

21
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Harvard
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~ 22–31 mins
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MLOps Data Privacy Metaverse
Abstract

This dissertation investigates “Customer Experience in Microfinance for Logistics Hubs in Europe: Evidence from Nordic Countries” using a Delphi study. Through a institutional lens, the analysis integrates multi-source data to derive a practical decision framework for researchers and practitioners.

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Customer Experience in Microfinance for Logistics Hubs in Europe: Evidence from Nordic Countries

ABSTRACT
Customer Experience in Microfinance for Logistics Hubs in Europe: Evidence from Nordic Countries is unpacked across themes: usability, KPIs, interoperability, and change enablement. Limitations and future research paths are noted.
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