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Essay 4.5

Customer Experience in Platform Engineering for Retail Banks: 2023–2026 Trends

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Abstract

This essay investigates “Customer Experience in Platform Engineering for Retail Banks: 2023–2026 Trends” using a qualitative grounded theory. Through a economic lens, the analysis integrates multi-source data to derive novel empirical evidence for researchers and practitioners.

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Customer Experience in Platform Engineering for Retail Banks: 2023–2026 Trends

ABSTRACT
Customer Experience in Platform Engineering for Retail Banks: 2023–2026 Trends is unpacked across themes: scalability, governance, costs, and ethics. Limitations and future research paths are noted.
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