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Coursework 4.3

Customer Experience in Robotic Process Automation for Retail Banks: A design science research

11
Pages
Harvard
Style
~ 11–18 mins
Reading Time
Cold Chain Sustainability Supply Chain
Abstract

This coursework investigates “Customer Experience in Robotic Process Automation for Retail Banks: A design science research” using a qualitative grounded theory. Through a economic lens, the analysis integrates multi-source data to derive a practical decision framework for researchers and practitioners.

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Customer Experience in Robotic Process Automation for Retail Banks: A design science research

ABSTRACT
Customer Experience in Robotic Process Automation for Retail Banks: A design science research is unpacked across themes: KPIs, benefits, equity, and risks. Limitations and future research paths are noted.
1
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