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Case Study 4.7

Customer Experience in Smart Cities for Esports Organizations: Post-Pandemic Lessons

29
Pages
Chicago
Style
~ 30–42 mins
Reading Time
Food Systems Health RPA
Abstract

This case study investigates “Customer Experience in Smart Cities for Esports Organizations: Post-Pandemic Lessons” using a benchmarking and maturity modeling. Through a human-centered lens, the analysis integrates multi-source data to derive novel empirical evidence for researchers and practitioners.

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Customer Experience in Smart Cities for Esports Organizations: Post-Pandemic Lessons

ABSTRACT
Customer Experience in Smart Cities for Esports Organizations: Post-Pandemic Lessons is unpacked across themes: equity, security, risks, and scalability. Limitations and future research paths are noted.
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