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Report 4.8

Customer Experience in Smart Cities for Supply Chain Managers: A randomized controlled trial design

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~ 25–37 mins
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Tourism Public Policy Climate
Abstract

This report investigates “Customer Experience in Smart Cities for Supply Chain Managers: A randomized controlled trial design” using a benchmarking and maturity modeling. Through a socio-technical lens, the analysis integrates multi-source data to derive an actionable roadmap for researchers and practitioners.

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Customer Experience in Smart Cities for Supply Chain Managers: A randomized controlled trial design

ABSTRACT
Customer Experience in Smart Cities for Supply Chain Managers: A randomized controlled trial design is unpacked across themes: risks, governance, costs, and KPIs. Limitations and future research paths are noted.
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