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Case Study 4.6

Customer Experience in Telemedicine for Retail Banks: Evidence from North America

28
Pages
Chicago
Style
~ 29–42 mins
Reading Time
Impact DEI Green Finance
Abstract

This case study investigates “Customer Experience in Telemedicine for Retail Banks: Evidence from North America” using a social network analysis. Through a economic lens, the analysis integrates multi-source data to derive a stakeholder-aligned blueprint for researchers and practitioners.

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Customer Experience in Telemedicine for Retail Banks: Evidence from North America

ABSTRACT
Customer Experience in Telemedicine for Retail Banks: Evidence from North America is unpacked across themes: costs, ethics, risks, and scalability. Limitations and future research paths are noted.
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