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Dissertation 4.2

Customer Experience in UX Research for Regulated Utilities: Post-Pandemic Lessons

30
Pages
MLA
Style
~ 31–45 mins
Reading Time
Telemedicine Marketing Sociology
Abstract

This dissertation investigates “Customer Experience in UX Research for Regulated Utilities: Post-Pandemic Lessons” using a time-series forecasting. Through a socio-technical lens, the analysis integrates multi-source data to derive a validated measurement model for researchers and practitioners.

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Customer Experience in UX Research for Regulated Utilities: Post-Pandemic Lessons

ABSTRACT
Customer Experience in UX Research for Regulated Utilities: Post-Pandemic Lessons is unpacked across themes: interoperability, security, benefits, and costs. Limitations and future research paths are noted.
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