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Policy Brief 4.4

Customer Experience in Workforce Analytics for Microfinance Institutions: A Comparative Perspective

6
Pages
APA
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~ 6–9 mins
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Cybersecurity Sociology FinTech
Abstract

This policy brief investigates “Customer Experience in Workforce Analytics for Microfinance Institutions: A Comparative Perspective” using a time-series forecasting. Through a behavioral lens, the analysis integrates multi-source data to derive an actionable roadmap for researchers and practitioners.

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Customer Experience in Workforce Analytics for Microfinance Institutions: A Comparative Perspective

ABSTRACT
Customer Experience in Workforce Analytics for Microfinance Institutions: A Comparative Perspective is unpacked across themes: security, KPIs, usability, and scalability. Limitations and future research paths are noted.
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