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Case Study 4.4

Digital Identity and Customer Experience among Elderly Patients — A propensity score matching

7
Pages
IEEE
Style
~ 7–12 mins
Reading Time
Psychology DEI Data Privacy
Abstract

This case study investigates “Digital Identity and Customer Experience among Elderly Patients — A propensity score matching” using a difference-in-differences analysis. Through a socio-technical lens, the analysis integrates multi-source data to derive a stakeholder-aligned blueprint for researchers and practitioners.

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Digital Identity and Customer Experience among Elderly Patients — A propensity score matching

ABSTRACT
Digital Identity and Customer Experience among Elderly Patients — A propensity score matching is unpacked across themes: security, ethics, scalability, and equity. Limitations and future research paths are noted.
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