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Case Study 4.4

Digital Identity and Customer Experience among Supply Chain Managers — Evidence from Middle East

35
Pages
Harvard
Style
~ 37–53 mins
Reading Time
Marketing Open Banking UX
Abstract

This case study investigates “Digital Identity and Customer Experience among Supply Chain Managers — Evidence from Middle East” using a social network analysis. Through a human-centered lens, the analysis integrates multi-source data to derive a stakeholder-aligned blueprint for researchers and practitioners.

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Digital Identity and Customer Experience among Supply Chain Managers — Evidence from Middle East

ABSTRACT
Digital Identity and Customer Experience among Supply Chain Managers — Evidence from Middle East is unpacked across themes: usability, risks, interoperability, and security. Limitations and future research paths are noted.
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