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Policy Brief 4.2

Digital Transformation and Customer Experience among Rural Communities — Post-Pandemic Lessons

6
Pages
Harvard
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~ 6–10 mins
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Open Banking Governance DEI
Abstract

This policy brief investigates “Digital Transformation and Customer Experience among Rural Communities — Post-Pandemic Lessons” using a social network analysis. Through a behavioral lens, the analysis integrates multi-source data to derive a stakeholder-aligned blueprint for researchers and practitioners.

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Digital Transformation and Customer Experience among Rural Communities — Post-Pandemic Lessons

ABSTRACT
Digital Transformation and Customer Experience among Rural Communities — Post-Pandemic Lessons is unpacked across themes: ethics, scalability, risks, and equity. Limitations and future research paths are noted.
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