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Case Study 4.5

Digital Transformation for Hospitality Operators: Operational Excellence | Post-Pandemic Lessons

36
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Harvard
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~ 38–54 mins
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Sustainability Logistics NLP
Abstract

This case study investigates “Digital Transformation for Hospitality Operators: Operational Excellence | Post-Pandemic Lessons” using a design science research. Through a economic lens, the analysis integrates multi-source data to derive a validated measurement model for researchers and practitioners.

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Digital Transformation for Hospitality Operators: Operational Excellence | Post-Pandemic Lessons

ABSTRACT
Digital Transformation for Hospitality Operators: Operational Excellence | Post-Pandemic Lessons is unpacked across themes: costs, interoperability, risks, and change enablement. Limitations and future research paths are noted.
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