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Policy Brief 4.8

Digital Twins Adoption in Retail Banks: Customer Experience — Evidence from Benelux

15
Pages
Harvard
Style
~ 15–24 mins
Reading Time
Logistics AR/VR Cloud
Abstract

This policy brief investigates “Digital Twins Adoption in Retail Banks: Customer Experience — Evidence from Benelux” using a social network analysis. Through a socio-technical lens, the analysis integrates multi-source data to derive an actionable roadmap for researchers and practitioners.

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Digital Twins Adoption in Retail Banks: Customer Experience — Evidence from Benelux

ABSTRACT
Digital Twins Adoption in Retail Banks: Customer Experience — Evidence from Benelux is unpacked across themes: change enablement, risks, security, and KPIs. Limitations and future research paths are noted.
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