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Report 4.6

E-commerce and Operational Excellence among Regulated Utilities — Evidence from West Africa

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Harvard
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~ 34–47 mins
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Abstract

This report investigates “E-commerce and Operational Excellence among Regulated Utilities — Evidence from West Africa” using a qualitative grounded theory. Through a institutional lens, the analysis integrates multi-source data to derive a stakeholder-aligned blueprint for researchers and practitioners.

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E-commerce and Operational Excellence among Regulated Utilities — Evidence from West Africa

ABSTRACT
E-commerce and Operational Excellence among Regulated Utilities — Evidence from West Africa is unpacked across themes: costs, security, ethics, and risks. Limitations and future research paths are noted.
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