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Dissertation 4.6

E-commerce for Microfinance Institutions: Customer Experience | Post-Pandemic Lessons

10
Pages
IEEE
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~ 10–17 mins
Reading Time
RPA Cloud IoT
Abstract

This dissertation investigates “E-commerce for Microfinance Institutions: Customer Experience | Post-Pandemic Lessons” using a systematic literature review. Through a behavioral lens, the analysis integrates multi-source data to derive a practical decision framework for researchers and practitioners.

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E-commerce for Microfinance Institutions: Customer Experience | Post-Pandemic Lessons

ABSTRACT
E-commerce for Microfinance Institutions: Customer Experience | Post-Pandemic Lessons is unpacked across themes: change enablement, security, risks, and benefits. Limitations and future research paths are noted.
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