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Case Study 4.6

Epidemiology for Microfinance Institutions: Customer Experience | Evidence from North America

12
Pages
IEEE
Style
~ 12–19 mins
Reading Time
Finance HCI Esports
Abstract

This case study investigates “Epidemiology for Microfinance Institutions: Customer Experience | Evidence from North America” using a qualitative grounded theory. Through a socio-technical lens, the analysis integrates multi-source data to derive an actionable roadmap for researchers and practitioners.

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Epidemiology for Microfinance Institutions: Customer Experience | Evidence from North America

ABSTRACT
Epidemiology for Microfinance Institutions: Customer Experience | Evidence from North America is unpacked across themes: security, scalability, benefits, and costs. Limitations and future research paths are noted.
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