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Research Proposal 4.9

Ethical AI and Customer Experience among Insurance Underwriters — A Comparative Perspective

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Open Banking AR/VR Telemedicine
Abstract

This research proposal investigates “Ethical AI and Customer Experience among Insurance Underwriters — A Comparative Perspective” using a design science research. Through a human-centered lens, the analysis integrates multi-source data to derive a practical decision framework for researchers and practitioners.

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Ethical AI and Customer Experience among Insurance Underwriters — A Comparative Perspective

ABSTRACT
Ethical AI and Customer Experience among Insurance Underwriters — A Comparative Perspective is unpacked across themes: benefits, ethics, scalability, and risks. Limitations and future research paths are noted.
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