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Dissertation 4.4

Ethical AI and Customer Experience among Regulated Utilities — A Comparative Perspective

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~ 14–21 mins
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AI Open Banking MLOps
Abstract

This dissertation investigates “Ethical AI and Customer Experience among Regulated Utilities — A Comparative Perspective” using a Delphi study. Through a economic lens, the analysis integrates multi-source data to derive a stakeholder-aligned blueprint for researchers and practitioners.

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Ethical AI and Customer Experience among Regulated Utilities — A Comparative Perspective

ABSTRACT
Ethical AI and Customer Experience among Regulated Utilities — A Comparative Perspective is unpacked across themes: usability, risks, change enablement, and costs. Limitations and future research paths are noted.
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