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Dissertation 4.2

FinTech and Customer Experience among Data Science Teams — Post-Pandemic Lessons

28
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~ 29–42 mins
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CV Tourism UX
Abstract

This dissertation investigates “FinTech and Customer Experience among Data Science Teams — Post-Pandemic Lessons” using a topic modeling on open datasets. Through a human-centered lens, the analysis integrates multi-source data to derive novel empirical evidence for researchers and practitioners.

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FinTech and Customer Experience among Data Science Teams — Post-Pandemic Lessons

ABSTRACT
FinTech and Customer Experience among Data Science Teams — Post-Pandemic Lessons is unpacked across themes: governance, KPIs, security, and usability. Limitations and future research paths are noted.
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