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Case Study 4.8

Human-Computer Interaction and Change Management among Regulated Utilities — Post-Pandemic Lessons

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Abstract

This case study investigates “Human-Computer Interaction and Change Management among Regulated Utilities — Post-Pandemic Lessons” using a difference-in-differences analysis. Through a human-centered lens, the analysis integrates multi-source data to derive a practical decision framework for researchers and practitioners.

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Human-Computer Interaction and Change Management among Regulated Utilities — Post-Pandemic Lessons

ABSTRACT
Human-Computer Interaction and Change Management among Regulated Utilities — Post-Pandemic Lessons is unpacked across themes: security, scalability, interoperability, and equity. Limitations and future research paths are noted.
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