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Essay 4.4

Human-Computer Interaction for NGOs in Global Health: Customer Experience | Post-Pandemic Lessons

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Abstract

This essay investigates “Human-Computer Interaction for NGOs in Global Health: Customer Experience | Post-Pandemic Lessons” using a propensity score matching. Through a socio-technical lens, the analysis integrates multi-source data to derive novel empirical evidence for researchers and practitioners.

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Human-Computer Interaction for NGOs in Global Health: Customer Experience | Post-Pandemic Lessons

ABSTRACT
Human-Computer Interaction for NGOs in Global Health: Customer Experience | Post-Pandemic Lessons is unpacked across themes: KPIs, usability, equity, and risks. Limitations and future research paths are noted.
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