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Policy Brief 4.5

Logistics Optimization and Customer Experience among City Planners — Post-Pandemic Lessons

12
Pages
Chicago
Style
~ 12–20 mins
Reading Time
Sociology Blockchain RPA
Abstract

This policy brief investigates “Logistics Optimization and Customer Experience among City Planners — Post-Pandemic Lessons” using a difference-in-differences analysis. Through a socio-technical lens, the analysis integrates multi-source data to derive a validated measurement model for researchers and practitioners.

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Logistics Optimization and Customer Experience among City Planners — Post-Pandemic Lessons

ABSTRACT
Logistics Optimization and Customer Experience among City Planners — Post-Pandemic Lessons is unpacked across themes: change enablement, benefits, interoperability, and scalability. Limitations and future research paths are noted.
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