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Policy Brief 4.8

Logistics Optimization and Customer Experience among Healthcare Providers — Evidence from DACH Region

14
Pages
IEEE
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~ 14–23 mins
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Tourism AIOps Green Finance
Abstract

This policy brief investigates “Logistics Optimization and Customer Experience among Healthcare Providers — Evidence from DACH Region” using a Delphi study. Through a human-centered lens, the analysis integrates multi-source data to derive a validated measurement model for researchers and practitioners.

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Logistics Optimization and Customer Experience among Healthcare Providers — Evidence from DACH Region

ABSTRACT
Logistics Optimization and Customer Experience among Healthcare Providers — Evidence from DACH Region is unpacked across themes: governance, interoperability, change enablement, and security. Limitations and future research paths are noted.
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