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Dissertation 4.7

Microfinance Adoption in Fortune 500 Firms: Customer Experience — A Comparative Perspective

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DevSecOps Governance BioMed
Abstract

This dissertation investigates “Microfinance Adoption in Fortune 500 Firms: Customer Experience — A Comparative Perspective” using a event study methodology. Through a human-centered lens, the analysis integrates multi-source data to derive a validated measurement model for researchers and practitioners.

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Microfinance Adoption in Fortune 500 Firms: Customer Experience — A Comparative Perspective

ABSTRACT
Microfinance Adoption in Fortune 500 Firms: Customer Experience — A Comparative Perspective is unpacked across themes: usability, equity, scalability, and interoperability. Limitations and future research paths are noted.
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