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Policy Brief 4.7

Microfinance Adoption in Retail Banks: Customer Experience — Post-Pandemic Lessons

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Abstract

This policy brief investigates “Microfinance Adoption in Retail Banks: Customer Experience — Post-Pandemic Lessons” using a agent-based simulation. Through a economic lens, the analysis integrates multi-source data to derive a practical decision framework for researchers and practitioners.

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Microfinance Adoption in Retail Banks: Customer Experience — Post-Pandemic Lessons

ABSTRACT
Microfinance Adoption in Retail Banks: Customer Experience — Post-Pandemic Lessons is unpacked across themes: costs, interoperability, security, and usability. Limitations and future research paths are noted.
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