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Case Study 4.6

Open Banking and Customer Experience among Urban Households — A randomized controlled trial design

11
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MLA
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~ 11–18 mins
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UX Education Finance
Abstract

This case study investigates “Open Banking and Customer Experience among Urban Households — A randomized controlled trial design” using a randomized controlled trial design. Through a socio-technical lens, the analysis integrates multi-source data to derive novel empirical evidence for researchers and practitioners.

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Open Banking and Customer Experience among Urban Households — A randomized controlled trial design

ABSTRACT
Open Banking and Customer Experience among Urban Households — A randomized controlled trial design is unpacked across themes: security, scalability, interoperability, and usability. Limitations and future research paths are noted.
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