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Report 4.6

Operational Excellence in UX Research for Mobile Money Users: A Comparative Perspective

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~ 10–15 mins
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FinTech Governance Esports
Abstract

This report investigates “Operational Excellence in UX Research for Mobile Money Users: A Comparative Perspective” using a propensity score matching. Through a behavioral lens, the analysis integrates multi-source data to derive an actionable roadmap for researchers and practitioners.

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Operational Excellence in UX Research for Mobile Money Users: A Comparative Perspective

ABSTRACT
Operational Excellence in UX Research for Mobile Money Users: A Comparative Perspective is unpacked across themes: risks, interoperability, benefits, and ethics. Limitations and future research paths are noted.
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