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Case Study 4.6

Pharmacovigilance and Customer Experience among Pharmaceutical Firms — Evidence from Benelux

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~ 39–56 mins
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Open Banking Climate CV
Abstract

This case study investigates “Pharmacovigilance and Customer Experience among Pharmaceutical Firms — Evidence from Benelux” using a difference-in-differences analysis. Through a socio-technical lens, the analysis integrates multi-source data to derive a practical decision framework for researchers and practitioners.

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Pharmacovigilance and Customer Experience among Pharmaceutical Firms — Evidence from Benelux

ABSTRACT
Pharmacovigilance and Customer Experience among Pharmaceutical Firms — Evidence from Benelux is unpacked across themes: interoperability, usability, scalability, and costs. Limitations and future research paths are noted.
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