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Case Study 4.6

Platform Engineering Adoption in Insurance Underwriters: Customer Experience — Evidence from Europe

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Abstract

This case study investigates “Platform Engineering Adoption in Insurance Underwriters: Customer Experience — Evidence from Europe” using a qualitative grounded theory. Through a institutional lens, the analysis integrates multi-source data to derive a practical decision framework for researchers and practitioners.

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Platform Engineering Adoption in Insurance Underwriters: Customer Experience — Evidence from Europe

ABSTRACT
Platform Engineering Adoption in Insurance Underwriters: Customer Experience — Evidence from Europe is unpacked across themes: ethics, benefits, KPIs, and governance. Limitations and future research paths are noted.
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