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Case Study 4.5

Platform Engineering and Customer Experience among Millennial Consumers — A design science research

20
Pages
IEEE
Style
~ 21–29 mins
Reading Time
Logistics Blockchain AR/VR
Abstract

This case study investigates “Platform Engineering and Customer Experience among Millennial Consumers — A design science research” using a survey-based structural equation modeling. Through a behavioral lens, the analysis integrates multi-source data to derive a practical decision framework for researchers and practitioners.

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Platform Engineering and Customer Experience among Millennial Consumers — A design science research

ABSTRACT
Platform Engineering and Customer Experience among Millennial Consumers — A design science research is unpacked across themes: usability, change enablement, equity, and scalability. Limitations and future research paths are noted.
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