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Case Study 4.2

Telemedicine Adoption in Insurance Underwriters: Customer Experience — Post-Pandemic Lessons

17
Pages
Harvard
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~ 18–26 mins
Reading Time
Open Banking Impact Health
Abstract

This case study investigates “Telemedicine Adoption in Insurance Underwriters: Customer Experience — Post-Pandemic Lessons” using a social network analysis. Through a behavioral lens, the analysis integrates multi-source data to derive an actionable roadmap for researchers and practitioners.

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Telemedicine Adoption in Insurance Underwriters: Customer Experience — Post-Pandemic Lessons

ABSTRACT
Telemedicine Adoption in Insurance Underwriters: Customer Experience — Post-Pandemic Lessons is unpacked across themes: costs, security, usability, and change enablement. Limitations and future research paths are noted.
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